Employment

Hotel Reservations/Front Desk Agent

Inns-by-the-Sea is always interested in connecting with experienced and talented Reservation and Front Desk agents who may want to join our great team in the future. Inns-by-the-Sea manages a collection of five boutique inns from Carmel to Half Moon Bay.

While we are not currently hiring, we welcome applications at any time for consideration when openings arise.

ESSENTIAL JOB FUNCTIONS

• Hours and shifts may vary (e.g., 7 AM–3 PM, 2 PM–10 PM, 1 PM–7 PM).
• Must be a friendly, people-oriented individual!
• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability and accommodation types. Assign reservations based on guest preferences and availability.
• Read, retrieve, communicate, and verify information, including confirmation numbers, to callers. Input and retrieve data using a PMS system.
• Answer questions regarding property facilities and services, local attractions, directions, etc.
• Handle complaints in a tactful manner and offer solutions.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned, such as cross-training for work at the Front Desk.

EXPERIENCE & EDUCATION

• Hotel experience preferred.
• Experience with hotel-related software and OTA extranet use preferred.
• Willingness and ability to promote a positive team member culture and core values.
• Must speak fluent English (fluency in other languages is beneficial).

JOB REQUIREMENTS

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English.
• Must have exceptional communication skills.
• Must be able to accurately follow instructions, both verbally and written.
• Must have basic computer skills, including Microsoft Office.
• Must be detail-oriented and work well under pressure.
• Must be professional in appearance and demeanor.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Possess strong motivational, organizational, and verbal communication skills.

If you are passionate about hospitality and would like to be considered for future opportunities, please submit your application. We look forward to hearing from you!